Lunazo Terms & Conditions 2026 | Terms of Use

You must be at least 18 years old to open an account or play at Lunazo. By registering, you confirm that you are of legal age, that you are legally allowed to gamble where you live, and that you are playing for yourself rather than on behalf of anyone else. We may ask you to prove your age at any point, and we will block or close any account where this cannot be shown. Gambling should be a form of entertainment, never a way to solve money worries. If you are not comfortable with these conditions, please do not create an account.

Each person may hold one account only. Duplicate accounts, shared accounts, or accounts opened using another person's details are not allowed, and we may close them and cancel any related balances or bonuses. When you register you will give us your email address, a password and some personal information, and you must confirm your email before going further. You are responsible for keeping your login details private and for all activity under your account. Please tell us straight away if you suspect someone else has gained access. Information you provide must be accurate and kept up to date.

As a UK Gambling Commission licensed operator, we must verify who our customers are and guard against fraud, money laundering and underage play. You will need to complete identity verification before your first withdrawal, and we may request documents such as photo ID, proof of address or proof of how you fund your play. We may also ask for further checks if account activity looks unusual. Supplying false or altered documents will lead to account closure. Our security measures include SSL encryption and two-factor authentication, which we encourage you to switch on.

You can fund your account in GBP, EUR, USD or supported cryptocurrencies, using methods including Visa, Mastercard, Apple Pay, Google Pay, Trustly, Skrill, Neteller, Paysafecard, bank transfer and crypto. Minimum deposits are typically around £10 and vary by method. Withdrawals normally go back to the method you used to deposit, and minimums are typically £10 to £20 depending on the channel. Per-transaction and monthly caps apply and differ by payment method and account level. E-wallet and crypto payouts typically arrive within 0 to 24 hours of approval, while cards and bank transfers typically take 1 to 5 working days.

Our welcome package is available to new players, and the exact offer is shown in the current promotion terms, which you should check before claiming. Bonus funds usually carry wagering requirements of 35x to 40x the bonus amount. A minimum deposit of roughly £10 to £20 normally applies. While wagering, your stake is typically limited to about £5 per spin or round, and exceeding it may void your bonus and related winnings. Bonuses expire typically 7 to 30 days after activation. Contribution rates differ by game, so some titles may count less or not at all. Most offers are applied automatically or by opting in at the cashier. We do not run a standing bonus code scheme, although a campaign may occasionally ask for one.

We reserve the right to withhold or remove bonuses and any resulting winnings where we reasonably believe an offer has been misused. Examples include opening multiple accounts to claim the same promotion, coordinating play with other customers, using stolen or third-party payment methods, or deliberately betting in a way designed to lock in profit with no real risk. Any bonus that was credited in error may be reversed. We will tell you why action has been taken wherever we are able to, and you can ask our support team to review the decision.

We cannot offer our services in the United States, France, the Netherlands, Australia or Spain. You must not register or play from these territories, and you must not use a VPN or similar tool to disguise your location. Where we find that an account has been opened or used from a restricted country, we may close it, void bets and withhold funds to the extent the law allows. It is your responsibility to make sure online gambling is lawful where you live before you play with us.

Our lobby of around 3000 titles comes from established studios, and each game follows its own published rules, which you should read before playing. Outcomes are generated in line with the standards required of a UKGC licensed operator. If a game malfunctions, all affected bets and payouts relating to that malfunction may be treated as void. You must not use bots, scripts, exploits or any software that gives you an unfair advantage. Playing live games or crash games remains subject to table limits and round rules set by the provider.

If you do not log in or place any wager for an extended period, we may treat your account as dormant. We will try to contact you using your registered details before taking action. Where an account stays inactive, we may apply reasonable administration steps permitted by the licence conditions and by law, and we will always explain what applies in your case. You can reactivate a dormant account by contacting support, and any remaining balance can be withdrawn after the usual identity checks are completed.

You can close your account at any time by contacting our team. We also provide deposit limits, time-outs and self-exclusion, and we are integrated with GAMSTOP for players in Great Britain. If you self-exclude, we will block access and stop marketing, and you will not be able to reopen the account during the exclusion period. We may close or suspend an account ourselves if you breach these terms, if we are required to by law or a regulator, or if we have concerns about your safety. Any remaining eligible balance will be returned after the necessary checks.

You must not use the site for illegal activity, fraud, money laundering, abusive behaviour towards staff, or any attempt to interfere with our systems. We may act against accounts that break these rules. We provide our services with reasonable care, but we are not liable for losses caused by events outside our control, such as internet failures, third-party outages or errors in payment networks. Nothing in these terms limits any right you have under UK consumer law, and nothing excludes liability that cannot lawfully be excluded.

If you are unhappy with any aspect of our service, contact our support team first through live chat or email, and we will investigate and reply promptly. If we cannot resolve the matter, you may refer it to an approved alternative dispute resolution service in line with UK Gambling Commission requirements. These terms are governed by the laws that apply to our UKGC licence, and the courts of the relevant UK jurisdiction will handle any dispute we cannot settle by other means. The operating company and its address are named in the full terms documentation.

We may update these terms from time to time, for example to reflect new regulation, products or payment options. When a change is material, we will notify you through the site or by email, and the updated version will show its effective date. By continuing to use your account after a change takes effect, you accept the revised terms. If you disagree with an update, you can stop playing and close your account. Please gamble responsibly, set limits that suit you, and seek support if play stops feeling like fun.