Lunazo FAQ 2026: Your Questions Answered

Press Sign Up on the homepage, then enter your email, a password and some basic personal details. Confirm you're 18 or over and accept the terms, then verify your email address. Once that's done, you can deposit and claim the welcome offer. Identity verification is completed before your first withdrawal.

Yes. As a UKGC-licensed casino, we complete KYC checks before your first withdrawal. You'll typically be asked for proof of identity and address. Sending clear documents early can help avoid delays when you want to cash out, so it's worth doing sooner rather than later.

First, check your email and password for typos and use the password reset option if needed. If you've enabled two-factor authentication, make sure your code is current. Still stuck? Our team is on live chat around the clock and can help you regain access securely.

We're focused on players in the United Kingdom, but we don't accept everyone worldwide. Players in the United States, France, the Netherlands, Australia and Spain are restricted. Always check that online gambling is legal where you live before you register.

New players can claim a welcome package. The exact offer, wagering and expiry are set in the current promotion terms, so check the live terms before you claim. We'd rather you know exactly what you're agreeing to than be surprised later.

Wagering requirements typically sit between 35x and 40x the bonus amount, meaning you need to play through that total before bonus funds can be withdrawn. The precise figure is shown in the promotion terms. Check it first, so you can decide whether the offer suits how you play.

Yes. While wagering, your bet is typically capped at about £5 per spin or round. Going over the cap can put your bonus and any related winnings at risk, so keep an eye on your stake size whenever a bonus is active.

Bonuses usually expire between 7 and 30 days after activation, depending on the promotion. Your terms show the exact window. If you don't think you can meet the wagering in time, it's perfectly fine to skip the offer.

Usually not. Most offers are credited automatically or through an opt-in at the cashier. Occasionally a campaign asks you to enter a code in the cashier or promotions section, and we'll say so clearly when that's the case. There's no standing bonus code to hunt for.

The minimum is typically around £10 to £20, depending on the promotion and your payment method. The qualifying amount for each offer is listed in its terms. Only deposit what you can comfortably afford to lose.

We support Visa, Mastercard, Apple Pay, Google Pay, Trustly, Skrill, Neteller, Paysafecard, bank transfer and cryptocurrency. Availability can vary by account and location, so the cashier shows exactly what you can use at any time.

Our currencies are GBP, EUR, USD, BTC, ETH, LTC and USDT. UK players will generally want to use GBP to avoid conversion fees from their bank or card provider. Pick your currency carefully, as it's tied to your account.

Deposits typically start at around £10, while withdrawals usually start at roughly £10 to £20. Both can vary by payment method, so check the cashier for the figures that apply to the option you choose.

Once approved, e-wallets and crypto typically arrive within 0 to 24 hours, while cards and bank transfers usually take 1 to 5 working days. Your first withdrawal also requires completed KYC, so verifying early helps things move smoothly.

Yes. Standard per-transaction and monthly withdrawal caps apply, varying by payment method and account level. On deposits, higher maximums depend on the method. You can also set your own deposit limits at any time, which we strongly encourage.

Our lobby offers around 3000 titles across slots, live casino, table games, jackpots, game shows, crash games, video poker and scratch cards. There's plenty to explore whether you enjoy quick spins or a live dealer table.

We work with well-known providers including Pragmatic Play, Play'n GO, NetEnt, Evolution, Hacksaw Gaming, Nolimit City, Push Gaming, Relax Gaming, Big Time Gaming, Red Tiger, Yggdrasil and Thunderkick. That mix gives you variety in style, theme and volatility.

There's no dedicated native app for iOS or Android. Instead, the site is fully responsive and runs smoothly in your mobile browser. You can add it to your home screen for quick, app-style access without installing anything.

We operate under a UK Gambling Commission (UKGC) licence. Because access for GB players depends on holding that licence, we recommend confirming the current licence details in the site's terms. The operating company is named in our Terms and Conditions.

We use SSL encryption to protect your data in transit, require KYC identity verification, and offer two-factor authentication for an extra layer on your account. We'd also encourage you to use a strong, unique password and never share your login details.

You can set deposit limits, take a time-out, or self-exclude, and we're integrated with GAMSTOP for GB players. Gambling should be entertainment, never a way to make money or recover losses. Use these tools whenever you feel you need them.

Take a break straight away using a time-out or self-exclusion, and consider registering with GAMSTOP. Talking to someone you trust helps, and free, confidential support is available from UK gambling support organisations. Our team will assist if you need help applying a limit or closing your account. You must be 18 or over to play.

Our live chat is open 24/7, and you can also email [email protected] or browse the FAQ and help centre. For account or payment questions, live chat is usually the quickest route. We're glad to help.