Lunazo Contact: Reach Our Support Team 2026

Live chat is our fastest route and runs 24/7, so it's the best choice for anything time-sensitive: a stuck deposit, a login problem or a question mid-session. Email at [email protected] suits longer or more detailed matters, such as sending documents, describing a multi-step issue or following up on a previous conversation. Before you write to us, it's worth a quick look at the FAQ and Help centre, which cover everyday topics like bonus terms, limits and verification steps. We don't list a phone line, so live chat and email are the two ways to speak with a person.

A few details let us pick up your case immediately instead of asking follow-up questions. Please give us your username and the email address registered on your account, then describe what happened in plain terms: what you tried, what you expected and what you saw instead. Screenshots are hugely helpful, especially of error messages. For anything payment-related, add the transaction ID, the date, the amount and the method used. Never send us your full card number, your password or any two-factor codes. Our team will never ask for them, and you should keep them private.

Live chat is designed for near-immediate replies, so you'll normally be connected with an agent quickly, day or night. Email takes a little longer because each message is read and handled properly rather than answered with a stock reply. Complex cases, such as those needing a check by our payments or verification colleagues, may take additional time, and we'll tell you what we're waiting on rather than leave you guessing. If you've written to us already, please reply on the same thread instead of opening a new message, which keeps your history together and speeds things up.

Identity verification (KYC) is a standard step that must be completed before your first withdrawal, and it exists to protect both you and us. If you're unsure which documents are accepted, or your upload didn't go through, contact us and we'll walk you through it. We can also help with login difficulties, email confirmation, updating personal details and switching on two-factor authentication for an extra layer of account security. For safety, we may ask you to confirm a few details before discussing account specifics, so please be patient with those checks.

If you have a query about a deposit or withdrawal, send us the method you used, the amount, the time and the transaction ID. Payout timing depends on the method: e-wallets and crypto are typically processed within 0-24 hours of approval, while cards and bank transfers usually take 1-5 working days. Minimum deposits generally start around £10, and withdrawal minimums and caps vary by method and account level. If a payment looks delayed, check that verification is complete first, then get in touch and we'll trace it with you.

We'd always rather hear about a problem than have you walk away frustrated. Start with live chat or email and explain what went wrong and what outcome you'd like. If the first reply doesn't resolve it, ask for your case to be escalated to a senior member of the team, and we'll review it with fresh eyes. Should you remain dissatisfied after going through our process, you may refer the matter to the UK Gambling Commission, the regulator that licenses us for Great Britain. Keep your reference numbers and conversation history to hand, as they make any review smoother.

Gambling should stay enjoyable, and if it stops feeling that way, we want to help. You can set deposit limits, take a time-out or self-exclude from your account settings, or ask our team to do it for you via live chat, any time of day. We also support GAMSTOP for players in Great Britain, which lets you exclude yourself across participating operators. If you're worried about your own play or someone else's, please reach out to us or to an independent support service. Play only with money you can afford to lose, and remember that 18+ applies.