Lunazo Privacy Policy 2026 | How We Handle Your Data

We gather the details needed to run your account safely. At registration that means your email address, password and basic personal details such as name, date of birth and address. During identity verification we may ask for a photo ID, proof of address and, where required, evidence of how you fund your play. We also record transaction data (deposits, withdrawals, bonus activity), gameplay history, device and browser information, IP address, and any messages you send to our support team through live chat or email.

We use your information to create and manage your Lunazo account, verify that you are 18 or over, process payments, and pay out winnings. We also use it to keep our games fair, prevent fraud and money laundering, provide customer support, and send service messages about your account. If you opt in, we use your contact details to tell you about promotions and our loyalty scheme. Data about your play also helps us spot signs of harm so we can offer responsible gambling support when it matters.

We only handle personal data where the law allows. Most of it is processed because it is necessary to perform our contract with you, such as running your account and handling withdrawals. Some processing is required by law, including identity checks, anti-money-laundering duties and obligations under our UK Gambling Commission licence. Other uses rely on our legitimate interests, for example securing our platform and preventing abuse. Marketing messages are sent only with your consent, which you can withdraw whenever you like.

We do not sell your personal data. We share it only with trusted parties who help us deliver the service: payment providers handling card, e-wallet and bank transactions, identity and fraud-prevention partners, game studios and live-dealer providers where needed to run a session, and cloud hosting and support tools. We may also disclose information to regulators, law enforcement or other authorities when the law requires it. Where you use GAMSTOP, we share the details needed to honour your self-exclusion. Every provider is bound by contract to protect your data.

We keep personal data only for as long as we need it for the reasons described here. Account and transaction records are generally retained for the period required by gambling, tax and anti-money-laundering rules, which continues after an account is closed. Identity documents are held securely for compliance purposes and then deleted or anonymised once no legal or regulatory need remains. Marketing preferences are kept until you change them. Support conversations are stored for a limited period so we can resolve disputes and improve our service.

Under UK data protection law you can ask to see the personal data we hold about you, have inaccurate details corrected, and request deletion where we no longer have a lawful reason to keep it. You may also ask us to restrict or object to certain processing, receive your data in a portable format, and withdraw consent to marketing at any time. Some requests are limited where we must retain records by law. If you are unhappy with how we respond, you have the right to complain to the Information Commissioner's Office.

We apply layered safeguards to keep your information secure. Data travelling between your device and our platform is protected with SSL encryption, and access to personal records is restricted to staff who need it. Identity checks are carried out through KYC verification, and you can switch on two-factor authentication for extra account protection. We review our systems regularly and train our team on data handling. No online service is entirely risk-free, so please use a strong, unique password and never share your login details.

Lunazo uses cookies and similar tools to keep you logged in, remember your preferences, understand how the site is used and keep it secure. Some are essential for the site to work, while others, such as analytics or marketing cookies, are used only where you have agreed. You can change your choices at any time through your browser or our cookie settings. For a full breakdown of the cookies we use, what each one does and how long it lasts, please see our separate cookie policy.

If you want to exercise your rights or have a question about this policy, contact our Data Protection team through the support channels in your account, either via 24/7 live chat or by writing to our support desk, and ask for your message to be passed to them. We may need to confirm your identity before acting on a request, to make sure your data goes only to you. We aim to respond within the timeframes set by UK law, and we will explain clearly if we cannot fully meet a request.

We may update this privacy policy from time to time to reflect changes in our services, our partners or the law. When we make a material change, we will let you know through the site or by email, and the revised version will show its effective date. Continuing to use your account after an update means you accept the new wording, though your statutory rights always remain. Gambling should stay an enjoyable pastime; if it stops feeling that way, our deposit limits, time-outs and self-exclusion tools are available.